BPA Quality

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Quality Monitoring Tip #1

    Your program should be clear and to the point. The agents have limited time and bandwidth to absorb any feedback…they are busy! Find more tips by going to our Quality Monitoring White Paper!Filed under: 3rd Party Monitoring, BPA Quality, Customer Service, Employee Engagement, KPIs Tagged: #custserv, Call Centre, Call Monitoring, Contact Center, KPI, Quality Assurance, […]

BPA Quality

Category: Positioning & Presence
Type: Page Design Update

Generated 4 months ago

BPA Quality

Category: Content
Type: Blog Article

Generated 6 months ago

New blog articles detected

  • BPA Quality Managed QA Solutions USA

    Filed under: 3rd Party Monitoring, Calibration, Coaching, Customer Experience, Customer Loyalty, Customer Satisfaction Survey, Global Quality, Human Element, KPIs, Managed QA Services, Speech Analytics, Training, United Kingdom Tagged: #cctr, #custserv, 3rd party call monitoring, Calibration, Call Center, Call Center Training, Call Monitoring, CSAT, Human Element BPA Quality, Managed QA Services, ...

  • Culture, Tone and Language Considerations in Quality Monitoring

    Here at BPA Quality, one of the services we offer under the umbrella of managed quality services is to unde rtake large-scale quality monitoring of text and voice interactions in multiple languages. On some global, multi-lingual projects, the client expectation is that agent tone should remain consistent, regardless of the customer’s language or chosen contact channel. […]

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