BPA Quality

Category: Positioning & Presence
Type: Page Design Update

Generated 1 month ago

BPA Quality

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • BPA Quality Managed QA Solutions USA

    Filed under: 3rd Party Monitoring, Calibration, Coaching, Customer Experience, Customer Loyalty, Customer Satisfaction Survey, Global Quality, Human Element, KPIs, Managed QA Services, Speech Analytics, Training, United Kingdom Tagged: #cctr, #custserv, 3rd party call monitoring, Calibration, Call Center, Call Center Training, Call Monitoring, CSAT, Human Element BPA Quality, Managed QA Services, ...

  • Culture, Tone and Language Considerations in Quality Monitoring

    Here at BPA Quality, one of the services we offer under the umbrella of managed quality services is to unde rtake large-scale quality monitoring of text and voice interactions in multiple languages. On some global, multi-lingual projects, the client expectation is that agent tone should remain consistent, regardless of the customer’s language or chosen contact channel. […]

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