Andy Hanselman Consulting

Category: Content
Type: Blog Article

Generated 4 days ago

New blog articles detected

  • Virgin Trains Upselling – Cheeky, Not Pushy!

    Have you ever been ambushed by a ‘chocolate pusher’? You know, you’re in the newsagents, you’ve bought your newspaper, picked up a little bag of sweets and you sweep past the shelves full of rows of chocolates only to be be greeted by the shop...

  • Andy’s 3D Thoughts 13th February

    Here are 3 iDeas to help you take a Dramatically and Demonstrably Different approach to the way you do business. There’s some scary news about robots taking our jobs,  Hater, an interesting way of ‘segmenting’ your customers and a little ‘prompt’ to show some love to your customers tomorrow and...

Andy Hanselman Consulting

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • Andy’s 3D Thoughts 6th February

    Here are this week’s 3 iDeas to help you take a Dramatically and Demonstrably Different approach to the way you do business. There’s some research into how everyone’s Linked In descriptions are the ‘same as’,  a brilliant example of using technology to create a wonderful customer experience and a simple...

Andy Hanselman Consulting

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • Don’t ‘Sit On The Job’ – Remove The Blockages To Great Customer Experiences!

    Making it easy for your customers to buy and use your products and services is a key ingredient in creating great customer experiences and here’s some good news if you’re heading for Japan…. it’s an end to confusing toilet use misery! The Japan Sanitary Equipment...

  • Andy’s 3D Thoughts 23rd January

    It’s 3 iDeas time to help you take a Dramatically and Demonstrably Different approach to the way you do business. There’s an insight into an amazing forward thinking business called Social Chain who have some great lessons for anyone wanting to create a better culture in their business,...

  • Social Chain: A Fantastic Example Of Culture As Competitive Advantage!

    The welcome you get when you visit a business often says a lot about its culture. As I stood outside the door of a business building in Manchester looking to see which button to press, I was asked by two guys who I was looking for. ‘Social...

  • Andy’s 3D Thoughts 16th January

    Hello There! Today is ‘Blue Monday’ where we’re all supposed to be down with all the doom and gloom that’s around us. Well, there’s no chance of that happening here. So, here are 3 iDeas to cheer you up and take a Dramatically and Demonstrably Different approach....

  • Andy’s 3D Thoughts 9th January

    Happy New Year! Hope you had a great break and that you are ready and raring for 2017! Here are 3 iDeas to help you get the year off to a great start and create competitive advantage by being Dramatically and Demonstrably Different. We’ve got some ideas...

  • Father Christmas Explains Customer Delight!

    We were very lucky to have a very special visitor to our offices today at Andy Hanselman Consulting HQ. It was someone who has built an amazing reputation for creating customer delight all over the world. Luckily, Jill had her camera on hand to get...

  • Andy’s 3D Thoughts 19th December

    Here are 3 iDeas to help you create competitive advantage by being Dramatically and Demonstrably Different by ‘Delighting’ your customers. There are some great examples from BBC Radio 4, The Quadrant and Sunderland Football Club!    As ever, there’s no need to download anything! Just click on...

  • 3 Brilliant Examples Of Customer Delight….

    Creating remarkable customer experiences can be a great differentiator for many businesses. It creates a ‘connection’, makes customers feel valued, and gets them talking to other people. Here are 3 great examples of Customer Delight – that’s surprising customers with the level of service you provide...

  • Andy’s 3D Thoughts 12th December

    Here are 3 iDeas to help you create competitive advantage by being Dramatically and Demonstrably Different. This week’s 3 ideas include  news that customers are walking away from retailers due to poor customer service, how Amazon Go is offering a revolutionary approach to changing that and...

  • Andy’s 3D Thoughts 30th January

    Here we go with this week’s 3 iDeas to help you take a Dramatically and Demonstrably Different approach to the way you do business. There’s an insight into why your New Year Resolutions haven’t worked and how to get back on track and a great example from The Japan...

Andy Hanselman Consulting

Category: Content
Type: Blog Article

Generated 4 months ago

New blog articles detected

  • Andy’s 3D Thoughts 26th September

    Here are this week’s 3 iDeas to help you be a Dramatically and Demonstrably Different Business. We look at First Direct’s new voice recognition technology that speeds up the customer experience, news that strong employee engagement creates measurably better business performance and a great lesson in company culture from...

Andy Hanselman Consulting

Category: Content
Type: Blog Article

Generated 5 months ago

New blog articles detected

  • A Lesson In Business Culture From The Brownlee’s

    If one of your sales team was behind in his or her targets, would the others help him or her to achieve them, or would they just keep their heads down and focus on themselves? Would you? Alistair Brownlee’s heroic gesture of giving up the chance...

  • Andy’s 3D Thoughts 19th September

    It’s 3 iDeas time! This week’s 3 things to help you be a Dramatically and Demonstrably Different Business look at another great resource that provides some fantastic insights into what business leaders think, the barriers to making innovation work in your business (hint: It might be you!),...

Andy Hanselman Consulting

Category: Content
Type: Blog Article

Generated 5 months ago

New blog articles detected

  • Andy’s 3D Thoughts 12th September

    We’re back! Yes, after a brief summer break, it’s 3 iDeas time! This week’s 3 things to help you be a Dramatically and Demonstrably Different Business look at why people quit and what you can do about it (hint: it’s not the money!), why you might be...

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