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Crayon sub-processors

Updated: November 11, 2025
 

Crayon, Inc. (“Crayon”) uses certain sub-processors / service providers (as these terms are defined under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act of 2018 (CCPA), respectively) in connection with the provision of our services as described in our Terms, or service agreements. Certain vendors are considered sub-processors or service providers (as applicable) as they may have access to, or process customer data that may contain Personal Data / Personal Information (as these terms are defined under the GDPR, the CCPA, or other relevant privacy laws).

The following is a list of sub-processors / service providers that are, or may be used by Crayon to deliver our services including their names, locations and a brief description of the services they provide or may provide to Crayon. Updates to this list will be made regularly to ensure that our customers remain informed of any proposed or future sub-processors / service providers used by Crayon.

 

Questions may be submitted to privacy@crayon.co

 

Infrastructure and Platform

We use the following sub-processors / service providers to provide our cloud infrastructure environment, systems and storage of our Customer data.

Entity Name

Location

Service Description

Amazon Web Services

USA

Cloud Services Hosting Provider

 

Monitoring and Feature Enhancement

The following third-parties may process incidental Personal Data and/or Personal Information in connection with monitoring systems health, platform usage and performance metrics to improve our products and services.

Entity Name

Location

Service Description

Sentry

USA

Error and Bug Tracking

New Relic

USA

Services Performance Monitoring

Google Cloud

USA

Vertex AI

Sendgrid

USA

Transactional email and notification platform

Appcues

USA

User survey, notification and onboarding support

Segment

USA

Event tracking for application operations and services support

FullStory

USA

Customer experience optimization

 Microsoft Azure

 USA

 Azure OpenAI Service

 Groq

 USA

 AI Inference

 

Business Operations and Support

Crayon uses the following vendors to support our business operations and provide troubleshooting/support activities that may, through the course of operating our services, process customer data that includes personal data and/or personal information.  

Entity Name

Location

Service Description

Salesforce

USA

CRM and sales operations

HubSpot

USA

CRM and marketing operations

Stripe

USA

Payment processing

 Slack

 USA

 Internal messaging system

 Google Workspace

 USA

 Internal collaboration and   email

Google Analytics

 USA

 Website analytics

Backengine

 USA

 Customer feedback

Lumopath

 USA

 Sales analytics and coaching

Zendesk

 USA

 Customer support

Catalyst Software

 USA

 Customer lifecycle   management