Crayon, Inc. (“Crayon”) uses certain sub-processors / service providers (as these terms are defined under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act of 2018 (CCPA), respectively) in connection with the provision of our services as described in our Terms, or service agreements. Certain vendors are considered sub-processors or service providers (as applicable) as they may have access to, or process customer data that may contain Personal Data / Personal Information (as these terms are defined under the GDPR, the CCPA, or other relevant privacy laws).
The following is a list of sub-processors / service providers that are, or may be used by Crayon to deliver our services including their names, locations and a brief description of the services they provide or may provide to Crayon. Updates to this list will be made regularly to ensure that our customers remain informed of any proposed or future sub-processors / service providers used by Crayon.
Questions may be submitted to privacy@crayon.co
We use the following sub-processors / service providers to provide our cloud infrastructure environment, systems and storage of our Customer data.
|
Entity Name |
Location |
Service Description |
|
Amazon Web Services, Inc. |
USA |
Cloud Services Hosting Provider |
The following third-parties may process incidental Personal Data and/or Personal Information in connection with monitoring systems health, platform usage and performance metrics to improve our products and services, as well as for troubleshooting and support activities.
|
Entity Name |
Location |
Service Description |
|
Sentry |
USA |
Error and Bug Tracking |
|
New Relic |
USA |
Services Performance Monitoring |
|
Heap |
USA |
User Analytics for service improvement and support |
|
Sendgrid |
USA |
Transactional email and notification platform |
|
Google Analytics |
USA |
Services activity and usage analytics |
|
AppCues |
USA |
User survey, notification and onboarding support |
|
Segment |
USA |
Event tracking for application operations and services support |
|
FullStory |
USA |
Customer experience optimization |
|
Zendesk |
USA |
Customer support and helpdesk tools |
|
ChurnZero |
USA |
Customer lifecycle management |
|
Microsoft Azure |
USA |
Azure OpenAI Service |
Crayon uses the following vendors to support our business operations that may, through the course of operating our services, process customer data that includes personal data and/or personal information.
|
Entity Name |
Location |
Service Description |
|
Salesforce |
USA |
CRM and sales operations |
|
HubSpot |
USA |
CRM and marketing operations |
|
Stripe |
USA |
Payment Processing |
|
Slack |
USA |
Internal messaging system |
|
Google Workspace |
USA |
Internal collaboration and email |