Hospital leaders: Think locally and get involved
Is your hospital getting involved in the local community? Hospital leaders often talk about the importance of being involved locally, but it’s not always clear that they act on that impulse or know exactly why it’s such a good idea. With the demanding schedule working in a healthcare facility, it’s not always easy to find […]
Customer service: Getting to the heart of patients’ needs
There has been a trend in the healthcare field for the past few years to think of patients like customers in retail or in restaurants. While this response to the new market isn’t totally off the mark, rural healthcare facilities often end up putting the emphasis in the wrong place, assuming they need to buy […]
Social media: Is your hospital getting engaged?
Don’t believe that social media are important for hospitals? A recent survey found that social media influenced nearly half of respondents who were looking for healthcare services. Social media are becoming more and more useful tools for people making healthcare decisions.