Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 3 days ago

New blog articles detected

  • Why It Is A Smart Move To Outsource IT Support In The Philippines

    The Philippines has been the reigning premier choice of Western companies for offshore outsourcing for the past couple of years, and for good reason. Filipinos have the ideal blend of qualities that customers, regardless of their country of origin, want in a call center agent: courteous, friendly and service-oriented. Over a million work in call […] The post Why It Is A Smart Move To Outsource IT ...

  • Offshore Outsourcing: How’s the English Communication Skills of Filipino Agents?

    In the commonly outsourced call center Philippines industry, call center agents are the backbone, voice and face of their clients. In our day-to-day life, call center agents are our heroes, attending to, and resolving our concerns with composure and patience. But the only way they can perform their job is if they can actually carry […] The post Offshore Outsourcing: How’s the English Communication...

  • Types of Transcription Services You Can Outsource

    Generally speaking, transcription is the process of converting audio or video into text. Though it sounds simple, it can be a tedious and time-consuming process, especially when it comes to transcribing hours-long files. Low quality audio and video can also be challenging to convert to text, particularly if you’re not used to the process. And […] The post Types of Transcription Services You Can Ou...

Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • Why Outsourcing Sales Agents Is A Good Move

    To say that outsourcing has taken the global business world by storm is an understatement. Many entrepreneurs and companies of all shapes and sizes have decided to delegate some of their business functions to third-party experts. While there is a growing list of companies outsourcing their tasks, there is also a growing list of services […] The post Why Outsourcing Sales Agents Is A Good Move appe...

Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • Why the Call Center Needs of Your Startup Can Be Totally Outsourced

    Contrary to what some business owners and entrepreneurs think, there are call centers and business process outsourcing (BPO) companies who cater to the needs of small and medium-sized enterprises (SMEs) and start-ups. If your start-up needs professional assistance on customer service, live phone answering and tech support but you don’t know where to get help, […] The post Why the Call Center Needs...

Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • When A Private Practice Benefits From Outsourcing Too

    If you are a professional running your own private practice, you will be happy to know that there is an option to help you manage your business better. Outsourcing, named by Designhill as the biggest growth hack of 2016 and predicted to continue doing so this 2017, provides many benefits for enterprises of different sizes, […] The post When A Private Practice Benefits From Outsourcing Too appeared...

  • Hacking Your Startup Growth Through Outsourcing

    After months of strategic planning and execution, your start-up is finally ready and open for business. All your hard work paid off, but you know this is just the beginning. Now comes the exciting part: growing your start-up, and making sure it doesn’t fall under the grim 8 out of 10 mortality statistic. Growing your […] The post Hacking Your Startup Growth Through Outsourcing appeared first on Ma...

  • How Can You Maximize Outsourcing?

    Outsourcing has proven benefits – everyone, from small to big business owners, has given the practice a shot at some point in their business life cycle. It’s a known fact that it reduces costs, improves productivity, and boosts efficiency. So how do you make sure that you’re able to make the most out of this […] The post How Can You Maximize Outsourcing? appeared first on Magellan Solutions.

  • 5 Ways A Call Center Can Make Or Break Your Business

    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that […] The post 5 Ways A Call Center Can Make...

  • 8 Hurdles SMEs Face and How Outsourcing Can Help

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and growth tactics like […] The post 8 Hurdles SMEs Face and How Outsourcing Can Help appeared first...

  • Outsourcing vs Hiring In-House Staff

    You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established companies are considering outsourced services, if they are not yet already engaged with it. If […] The post Outsourcing vs Hiring In-Hou...

  • How to Totally Outsource the Call Center Needs of Your Startup

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt — so consider outsourcing voice services to a call center that can get the job done at a fraction of […] The post How to Totally Outsource the Call Center Needs of Your Startup appeared first on Magellan Solu...

  • 6 reasons why outsourcing a call center can work for your business

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your business Philippine call centers have decades of experience under its belt, which means its workforce can foresee and respond to every imaginable […] The post 6 reasons why outsourcing a call center can wo...

  • Why Live Phone Answering Is A Must In This “Instant” Driven World

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as […] The post Why Live Phone Answering Is A Must In This “Instant” Driven World appeared first on Magellan Solutions.

  • Why Customer Support Matters in the Age of E-commerce

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American […] The post Why Customer Support Matters in the Age of E-commerce appeared first on Mage...

Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 5 months ago

New blog articles detected

  • For the outsourcing newbie: How to outsource a customer service call center?

    Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource […] The post For the outsourcing newbie: How to outsource a custom...

  • Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

    This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. […] The post Magellan Solutions is here because of its people. – Fred Ch...

  • Top 5 tasks that small business owners really need help with

    (As first seen as an answer by Magellan Solutions to a question posted on Quora) Small business owners often wear many hats. However, when is the time when one can’t have an additional hat anymore? Here are the top 5 tasks that small business owners really need help with: Website development Many small business owners, […] The post Top 5 tasks that small business owners really need help with appea...

Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 5 months ago

New blog articles detected

  • How to preserve business values when outsourcing to an inbound contact center

    One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to what they think, outsourcing does not translate to relinquishing control of your company’s standards or giving up your business identity. Here are the ways on how you can ensure […] The post How to preserve business values when outsourcing to an inboun...

  • How to solve your customer problems with inbound call center solutions

    Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product The product didn’t […] The post How to solve your customer problems with inbound call center...

  • Why our clients love outsourced inbound services (And you should, too!)

    Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are clearly undeniable. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services […] The post Why our...

  • 7 common misconceptions about inbound customer service outsourcing

    Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, greater work efficiency, and improved customer service delivery, which are all goals of any company. But not all top-level managers are convinced of these positive results, owing possibly to the […] The post 7 common misconceptions about inb...

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