Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • For the outsourcing newbie: How to outsource a customer service call center?

    Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource […] The post For the outsourcing newbie: How to outsource a custom...

  • Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

    This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. […] The post Magellan Solutions is here because of its people. – Fred Ch...

  • Top 5 tasks that small business owners really need help with

    (As first seen as an answer by Magellan Solutions to a question posted on Quora) Small business owners often wear many hats. However, when is the time when one can’t have an additional hat anymore? Here are the top 5 tasks that small business owners really need help with: Website development Many small business owners, […] The post Top 5 tasks that small business owners really need help with appea...

Magellan Solutions Outsourcing Inc

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • How to preserve business values when outsourcing to an inbound contact center

    One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to what they think, outsourcing does not translate to relinquishing control of your company’s standards or giving up your business identity. Here are the ways on how you can ensure […] The post How to preserve business values when outsourcing to an inboun...

  • How to solve your customer problems with inbound call center solutions

    Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product The product didn’t […] The post How to solve your customer problems with inbound call center...

  • Why our clients love outsourced inbound services (And you should, too!)

    Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are clearly undeniable. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services […] The post Why our...

  • 7 common misconceptions about inbound customer service outsourcing

    Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, greater work efficiency, and improved customer service delivery, which are all goals of any company. But not all top-level managers are convinced of these positive results, owing possibly to the […] The post 7 common misconceptions about inb...

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