Intact Financial Corporation is the largest provider of property and casualty insurance in Canada with close to $8.0 billion in annual premiums. Formerly a ING Group subsidiary, ING Canada, Intact became a widely held Canadian company and changed its name from ING Canada to Intact Financial Corporation in 2009.
Supported by over 12,000 employees, the company insures more than five million individuals and businesses through its insurance subsidiaries and is the largest private sector provider of P&C insurance in British Columbia, Alberta, Ontario, Québec, Nova Scotia and Newfoundland & Labrador. The company distributes insurance under the Intact Insurance brand through a wide network of brokers, including its wholly owned subsidiary, BrokerLink, and directly to consumers through belairdirect.
In 2011, Intact acquired AXA Insurance's Canadian operations for $2.6 billion. In 2012, Intact acquired Jevco Insurance Company for $530 million, which allowed the company to expand its service to brokers through the opportunity to offer their clients complementary specialized products such as recreational vehicle insurance and specialty lines products to businesses.
In 2014, Intact acquired Metro General Insurance Corporation, further strengthening its market position in Newfoundland and Labrador. In 2015, Intact acquired Canadian Direct Insurance Incorporated (CDI), extending its direct-to-consumer operations from coast to coast.
Direct premiums written (the amount of money customers paid for policies written during the year) has grown over the years. In 2015, they totalled $7.9 billion.
The company has ranked well in a number of customer satisfaction surveys; In J.D Power’s 2015 Canadian Auto Claims Satisfaction Study, Intact Insurance scored highest among Canada's insurance companies in the first loss of notice study factor, which evaluated the initial call to start a claim.
In the J.D. Power 2015 Canadian Home Insurance Satisfaction Study, belairdirect was ranked highest in the Atlantic/Ontario region with a score of 799 and in the Quebec region with a score of 814 and Intact Insurance ranked third with a score of 791.