Addressing the hidden costs in your MSP business – Part 2
The hidden costs of customer support Customer retention is a big concern for MSPs. It relies on you being able to deliver the services your customers have contracted for efficiently and in accordance with your Service Level Agreement (SLA). It also frequently means going the extra mile to keep them… The post Addressing the hidden costs in your MSP business – Part 2 appeared first on Inbay.
Addressing the hidden costs in your MSP business
Part 1: The hidden cost of information “IT workers spend 20% of their time looking for information” (Eric Ligman, Microsoft) Based on this and other expert opinion, documentation specialist IT Glue has calculated that “a 10 person MSP could waste $200,000 every year in lost productivity.” This is largely as… The post Addressing the hidden costs in your MSP business appeared first on Inbay.
Partnering for NOC and Service Desk: making sure it’s a match made in heaven, not hell!
When selecting an IT services partner, you would usually go through some form of evaluation process to identify the one that is most closely aligned to your own business ambitions, and to ensure that you are both heading off down a mutually profitable route. But were you aware that potential… The post Partnering for NOC and Service Desk: making sure it’s a match made in heaven, not hell! appeared...
Keep your customers close in 2017
The customer relationship is particularly important in managed services – after all, so much of what you do as an MSP goes unseen by your customers, especially given the automation that enables you to configure, monitor, manage and fix their networks remotely. So as a minimum, you should be constantly… The post Keep your customers close in 2017 appeared first on Inbay.
How much could acting as unofficial vCIO be costing you?
Just because you’re acting as virtual CIO doesn’t mean your fees should be virtual too! Have you achieved the Holy Grail of MSPs? Are you acting as your customers’ virtual CIO; a trusted adviser, driving discussions at a strategic level with senior business executives to identify how the latest technology… The post How much could acting as unofficial vCIO be costing you? appeared first on Inbay.