In the Chat Communications Inc.

In the Chat Communications Inc.

Category: Content
Type: Blog Article

Generated 1 week ago

New blog articles detected

  • ITC Wins the Eggie; Newegg Customers Win with Digital

    An egg today is better than a hen tomorrow. -Benjamin Franklin InTheChat Awarded Most Innovative Customer Service Initiative at the Eggies The Consumer Electronics Show in Las Vegas is home to the Eggies, an annual awards gala where Newegg recognizes outstanding contributions from the company’s valued partners, vendors and customers. Now in its 13th year,

In the Chat Communications Inc.

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • Consumers to Retail: Ads Are Losing – Personalized Digital Engagement is Winning!

    A new report from international consultancy firm Deloitte finds that, for every buck spent in retail stores, more than 50 cents is influenced by some kind of digital interaction, such as email advertising or blogging. That’s a huge increase from 2013, when the total was just 14 cents of every dollar. The report, which Deloitte

  • What is “Digital Customer Service”, and What Will it Will Mean in the Future?

    The simplest definition of digital customer service involves meeting the needs of customers through digital channels — from websites and email messages to text messaging, online chat and social media. Today, most serious companies and organizations have established customer service divisions that devote at least some resources to helping customers through these growing digital channels.

  • Dreamforce 2016: Einstein Gives Consumer Data a Human Touch

    San Francisco – Last week SalesForce CEO Marc Benioff addressed the attendees of Dreamforce 2016, lauding the benefits of the company’s new AI engine, Einstein, which leverages consumer data to deliver a fuller view of the customer and suggest future actions for sales and service reps. Personalization has become a hot concept in customer experience

  • 3 Ways Businesses Drive Revenue With 2-Way Text Messaging Customer Service

    SMS Text messaging technology is enjoying a resurgence as a way for customers to contact business’ sales and service. It’s widely viewed by customers and agents alike as a pleasant alternative to voice. Over 80% of people use text messaging specifically for business, and according to CDC research only about 40% of household in the

  • Amazon Work From Home Call Center Program Missing Digital Channels

    With the holiday season fast approaching, Amazon is bracing for the storm by hiring seasonal workers. However, these new Amazon employees won’t be packaging items for delivery in its warehouses — instead, they’ll be fielding customer calls from home. The move has led many in the customer service industry to ask “do work from home

  • Forrester Analyst: “Customer Experience Drives Revenue” Autotask Community Live ‘16

    At a recent conference, Forrester told business leaders how one simple strategy can cut costs, generate revenue and strengthen brand reputation. No, it’s not a deeply held secret. It’s just a good customer service experience.   “Customer experience drives revenue when customer loyalty drives revenue,” Harley Manning, VP at Forester Research explained to the 900-strong

  • Digital Engagement is the New Marketing

    In 2009, Keith Ferrazzi announced the birth of the Relationship Age: an era characterized by technology-enhanced interconnectivity where “trust, conversation, and collaboration are top of mind and top of agenda.” Ferrazzi spoke from a point in time where Twitter was still a fresh new tool for fomenting customer engagement. Twitter’s appeal came from the fact that

  • Klout is Out

    In 2012, Matt Thomson, former Vice President of Platform and Business Development at Klout, boldly predicted that users with higher Klout scores would be entitled to better customer service, including the ability “to board planes earlier, get free access to VIP airport lounges and stay in better hotel rooms”. Matt believed that users with higher scores

  • Engage Your Customers, Keep Your Customers

    Ensuring every customer has a positive experience with your business has never been so important. Satisfy your customers and roughly 7 in 10 will recommend your company or product to someone else. Mess it up, and almost all of them will trumpet their dissatisfaction while actively directing your prospects to competitors. So, what’s the best

In the Chat Communications Inc.

Category: Content
Type: Blog Article

Generated 4 months ago

New blog articles detected

  • Happy Employees = Happy Customers = Happy Finance Team

    We know that happy employees provide superior customer care; and now that the lines between customer care and marketing are becoming blurred, that same superior customer care will translate into positive marketing opportunities for your brand. These experiences translate into profits. As Forbes’ Blake Morgan encouraged her readers to tweet, Happy management techniques = happy

In the Chat Communications Inc.

Category: Content
Type: Blog Article

Generated 5 months ago

New blog articles detected

In the Chat Communications Inc.

Category: Content
Type: Blog Article

Generated 5 months ago

In the Chat Communications Inc.

Category: Content
Type: Blog Article

Generated 6 months ago

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