eGain Corporation

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • AI Everywhere

    AI is in the hype cycle at the moment. Ashu Roy, eGain CEO, and John Connors, Senior Director of Digital Transformation at eGain, believe that AI is not new, but it’s certainly in its hype cycle. John says, “I think it’s in its third hype cycle, and I say that because if you read literature, you hear that there have been two AI winters. Two winters when research budgets were slashed because the ex...

eGain Corporation

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • AI Everywhere

    AI is in the hype cycle at the moment. Ashu Roy, eGain CEO, and John Connors, Senior Director of Digital Transformation at eGain, believe that AI is not new, but it’s certainly in its hype cycle. John says, “I think it’s in its third hype cycle, and I say that because if you read literature, you hear that there have been two AI winters. Two winters when research budgets were slashed because the ex...

  • We like “Artificial” when it comes to intelligence for customer service (no offense to all-natural aficionados!)

    There’s no question Artificial Intelligence (AI) for business is red hot, and AI for customer service is white hot! It could understand customers through natural language processing and answer questions (a classic example is a chatbot or virtual assistant), make intelligent decisions through case-based reasoning—whether it is for precise routing of service requests, the next best step (action, con...

  • Requiem to the vaunted innovation diffusion models of Rogers, Moore, et al!

    Once upon a time, innovation diffusion models (customer engagement technology included) were based on frameworks from Everett Rogers, Geoffrey Moore, and others. Rogers’ model consisted of groups of adopters or buyers—innovators, early adopters, early majority, later majority, and laggards, based on characteristics such as financial resources, risk profiles, etc. Geoffrey Moore argued that there i...

  • Happy Holidays and Here’s Our GIFT to You!

    As a customer experience leader or practitioner, what could be a better gift to you than Guided, Innovative, Fast, Transformation (GIFT) of CX? That’s exactly what leading companies in industries such as BFSI (Banking, Financial Services, and Insurance), retail, healthcare, manufacturing, utilities, travel and hospitality, etc. have already received from us in the form of eGain Try+Buy™, a one-of-...

eGain Corporation

Category: Content
Type: Blog Article

Generated 6 months ago

eGain Corporation

Category: Content
Type: Blog Article

Generated 6 months ago

Out-Market Your Competitors?

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account Log in

Out-Market Your Competitors

Get complete competitive insights on over 2.2 million companies to drive your marketing strategy.

Create Free Account

Already a user?  Log in