Desk.com

Category: Positioning & Presence
Type: Page Design Update

Generated 1 hour ago

Desk.com

Category: Content
Type: Blog Article

Generated 1 day ago

Desk.com

Category: Content
Type: Blog Article

Generated 1 day ago

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • 5 tips for successfully onboarding your customers

    5 tips for successfully onboarding your customers Best practices rmiller March 14th, 2017 Brian Suh   Here at Desk.com, we’re obsessed with the customer experience. Just about every day I’m in a meeting on how we can make onboarding seamless and improve the daily lives of our customers. And over the course of my time here, we’ve found what...

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • 5 tips for successfully onboarding your customers

    5 tips for successfully onboarding your customers Best practices rmiller March 14th, 2017 Brian Suh   Here at Desk.com, we’re obsessed with the customer experience. Just about every day I’m in a meeting on how we can make onboarding seamless and improve the daily lives of our customers. And over the course of my time here, we’ve found what...

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • 3 customer service skills that cater to the millennial generation

    3 customer service skills that cater to the millennial generation Best practices rmiller February 28th, 2017 Anna Johansson   In retail? Millennials should be a focus priority. Shoppers between the ages of 18 and 34 hold significant buying power: They’re expected to spend more than $200 billion per year — and $10 trillion in their lifetime...

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • There's a new customer service metric on the block

    There's a new customer service metric on the block Best practices rmiller February 21st, 2017 Viktor Magic As a customer service leader, you’re constantly looking for ways to improve the customer experience. Much of this comes down to choosing the right metrics so you can track your effectiveness. After all, if you’re not measuring the right ...

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • How volunteering helps build customer service teams that care

    How volunteering helps build customer service teams that care Culture lnorman February 14th, 2017 Scott Hargroves Valentine's Day is all about caring for other people. Did you know that volunteering can help you build customer service teams that care? Here at Desk.com and Salesforce, we’re encouraged to spend a percentage of our working hours...

Desk.com

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • 6 Things Your Small Business Can Do to Retain Employees in 2017

    6 Things Your Small Business Can Do to Retain Employees in 2017 Culture lnorman February 7th, 2017 Dan Steiner Employee retention is always a top priority for small businesses. When a worker leaves, entrepreneurs are usually responsible for filling that position, which often means recruiting, interviewing, hiring, and training new workers wit...

Desk.com

Category: Content
Type: Youtube Video

Generated 6 days ago

Desk.com

Category: Content
Type: Youtube Video

Generated 6 days ago

New videos detected

  • Admin II (Advanced)

    Are you a new Desk.com administrator looking for more advanced setup options with Desk? Take the next step and join us in this webinar to explore more additional contact channels, advanced rules, Business Insights and Desk Connect. A suggested pre-requisite is the Admin I (Basics) session.

Desk.com

Category: Content
Type: Youtube Video

Generated 6 days ago

New videos detected

  • Productivty Power Punch

    Efficiency is the name of the game when it comes to Customer Support. The faster your agents can move, the faster your customers get their questions answered, the happier they are. Join us as we take a look at some examples of super productive rules, macros, and more.

Desk.com

Category: Content
Type: Youtube Video

Generated 6 days ago

New videos detected

  • CSat - Customer Satisfaction - Setup & Best Practices

    Curious what your customers think about your support? With Desk.com's customer satisfaction (CSAT) feature, you won't need to wonder any longer! Join the Desk.com Customer Success team for this engaging webinar about CSAT. We'll cover the simple steps you can take to enable this feature and best practices to get the most out of CSAT for your company.

Desk.com

Category: Conversion
Type: Landing Page

Generated 2 weeks ago

Desk.com

Category: Positioning & Presence
Type: Page Design Update

Generated 1 month ago

Desk.com

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 4 steps to healthier customer service

    4 steps to healthier customer service Culture lnorman January 31st, 2017 Larry Alton When you’re a customer service representative, you get to work with people on a daily basis and help your employer grow. It can be entertaining and satisfying, but like any job it’s important to stay healthy while doing it. Here are a few things you can do to...

Desk.com

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 4 steps to healthier customer service

    4 steps to healthier customer service Culture lnorman January 31st, 2017 Larry Alton When you’re a customer service representative, you get to work with people on a daily basis and help your employer grow. It can be entertaining and satisfying, but like any job it’s important to stay healthy while doing it. Here are a few things you can do to...

Desk.com

Category: Content
Type: Youtube Video

Generated 1 month ago

New videos detected

  • How to Run Your Customer Service on Salesforce

    Is your fast-growing business looking for ways to respond to customers faster? Or would you like to get the information you need to make better decisions? Good news! With today’s cloud solutions, it's easy to get up and running fast with all the functionality you need to offer awesome support and make your customers happy.

Desk.com

Category: Conversion
Type: Landing Page

Generated 1 month ago

Desk.com

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 5 ways customer support agents can keep customers happy

    5 ways customer support agents can keep customers happy Best practices lnorman January 24th, 2017 Gloria Kopp Customer support representatives are typically the face of the company they work for. They're the intermediary between an entire organization and their customers and, as such, they're tasked with the job of keeping customers happy whi...

Desk.com

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • 5 ways customer support agents can keep customers happy

    5 ways customer support agents can keep customers happy Best practices lnorman January 24th, 2017 Gloria Kopp Customer support representatives are typically the face of the company they work for. They're the intermediary between an entire organization and their customers and, as such, they're tasked with the job of keeping customers happy whi...

Desk.com

Category: Content
Type: Youtube Video

Generated 2 months ago

Desk.com

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • 8 Quotes to Help You Build an Amazing Company Culture

    8 Quotes to Help You Build an Amazing Company Culture Best practices lnorman January 18th, 2017 Amanda Nelson Company culture has a major impact on business success, as it affects everyone from employees to partners to customers. In a recent SalesforceLIVE webcast, Rich Karlgaard, Editor-at-Large and Global Futurist at Forbes Media, shed ligh...

Desk.com

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • 8 Quotes to Help You Build an Amazing Company Culture

    8 Quotes to Help You Build an Amazing Company Culture Best practices lnorman January 18th, 2017 Amanda Nelson Company culture has a major impact on business success, as it affects everyone from employees to partners to customers. In a recent SalesforceLIVE webcast, Rich Karlgaard, Editor-at-Large and Global Futurist at Forbes Media, shed ligh...

Desk.com

Category: Positioning & Presence
Type: Page Design Update

Generated 2 months ago

Desk.com

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • How One Company Achieves a 99% Retention Rate with Its Customers

    How One Company Achieves a 99% Retention Rate with Its Customers Customer stories lnorman January 11th, 2017 Laura Norman No one knows the value of ease and efficiency like DUFL, which was founded to make life simpler for business travelers. The company cleans and stores the garments customers need for trips, and then ships a suitcase directl...

Desk.com

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • How One Company Achieves a 99% Retention Rate with Its Customers

    How One Company Achieves a 99% Retention Rate with Its Customers Customer stories lnorman January 11th, 2017 Laura Norman No one knows the value of ease and efficiency like DUFL, which was founded to make life simpler for business travelers. The company cleans and stores the garments customers need for trips, and then ships a suitcase directl...

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