FLEXing During Black Friday to Cyber Monday
“In the new world of sales, being able to ask the right questions is more valuable than producing the right answers”. So said Dan Pink when we interviewed him recently and in our opinion, never is that going to be more crucial than in the next few days as we work our way through Black Friday and Cyber Monday.
Blue Sky | Knowledge Videos | Making change stick
Making a change stick.Marginal Change Sir Dave Brailsford
At Blue Sky Performance Improvement we firmly believe in the "Small Change, Big Difference" theory, Sir David Brailsford is credited as one of the principal architects in transforming Team GB's cycling team. He believed in a concept that he referred to as the “aggregation of marginal gains, which looks at small changes resulting in big results. Check out this video where he explains it a bit ...John Sweeney, BBC reporter for Panorama, really losing it!
Desperate Lies of the BBC - "Reporter" John Sweeney, pilloried on YouTube as the "exploding tomato," proves once again that you can lead him to the truth, but you can't make him think. Watch the investigative video report. "Scientology and Me", a Panorama investigation into Scientology written and presented by Sweeney, was aired on BBC One on Monday, 14 May 2007. Prior to its airing, video footag...The Behavior of a B2B Buyer
What are the factors that influence the buyer in today's modern world? www.blue-sky.co.uk"How do you set up for wisdom?" Ricardo Semlar
Two decades after transforming a struggling equipment supplier into a radically democratic and resilient (and successful) company, Ricardo Semler wants organisations to become wise. www.blue-sky.co.ukMake it Human | Searching For The Best Customer Service Experiences
Has someone made your day? We're on a mission to celebrate the thoughtful, funny, surprising people who are finding pride and pleasure in their jobs and making customer conversations that little bit more human. Our team hit the streets to speak to the Christmas shopper's and see if their experiences were happy human ones. We surprised the staff all across the retailers with on the spot #makeithu...Look Up - Is Social Media Really Social?
Social media are computer-mediated tools that allow people or companies to create, share, or exchange information, career interests, ideas, and pictures/videos in virtual communities and networks. But is the growing use of social media, affecting the way we actually socialise in real life? Look up from your phone..... www.blue-sky.co.ukThe Apple Store Experience | Ron Johnson
" The Apple experience is infused across the stores, the websites and with resellers. It is almost a cultural thing. In the shops, the people who take the money do not hide behind the tills. They are interacting with customers and demonstrating the Apple products. Retailers need to stamp their identity at every touchpoint and increase their connection with the customer ".How Powerful Can Words Be?
Words have incredible power—take control of your habitual vocabulary to change the quality of both your work and personal life. Harness the power of words to grow your business today: www.blu-sky.co.ukFirst impressions Count
Everything counts in a first impression. Everything you do or don't do either adds to or takes away from your credibility to influence someone as a leader. www.blue-sky.co.ukWhat is Negativity Bias?
The negativity bias] (also known as the negativity effect) refers to the notion that, even when of equal intensity, things of a more negative nature (e.g. unpleasant thoughts, emotions, or social interactions; harmful/traumatic events) have a greater effect on one's psychological state and processes than do neutral or positive things. In other words, something very positive will generally have les...Formula One Pit Stop : 1950 V's Today
See how the F1 Pit stop routine has evolved since 1950. www.blue-sky.co.uk
- BREXIT-The True Test of Leadership
- Permission To The People
- Feedback - Taking things back to the source
- The Dialogue Equation
- 7 Reasons Why Customer Service is Failing
- Banking, Burgers & Bath Bubbles: 5 Tips for Great Service
- Goodbye Grey Sky. Hello Blue
- Bringing Out The 'Human' In Me
- The Dan Pink Interview
- Keep on Trackin’
- Why I Believe I Should Be On The XFactor
- Going Undercover In Your Business
- Is your leader an agent?
- Do you control your thinking?
- Think you know your brain? Think again
- Leadership lessons (as I go...)
- Rethinking the rules of engagement
- Always look on the bright side...
- Eyes up, notice more
- Effortless Service Heroes
- Be the best you can be
- Leadership lessons from Pope Francis at Easter
- You just don't look right
- Easy as 1..2..3
- 50 Shades of Grey - can it help your learning stick?
- Customer justice and creating a permission culture
- New year, new you?
- I believe that most people are trustworthy
- The heart of the matter
- The battle of Little Bighorn
- Willpower's so overrated
- Celebrate good times
- Selling with soul
- Between the Dictator and the Democrat
- How top companies are changing their approach to sales
- The Peak End Rule - how do you leave your customers on a high?
- In praise of complaint handlers
- How accountable are you?
- Why leadership programmes fail
- Does your customer really want a partnership – or a Partnerschaft?
- Speak no evil...
- Friday night in
- Communication - the key to building trust
- The great trust gap
- The six steps to rebuilding trust
- Do you know what trust looks like?
- Getting honest about trust
- I just gave someone a listening to
- Asking questions as a creative habit
- "If I Had More Time I Would Write a Shorter Letter"
- When was the last time you tried something new?
- Bringing the complexities of the human brain to the masses
- School's not out forever!
- Follow the leader...
- Quiet Please!
- Show Trust to Build Trust
- Sing while you work
- There is no 'I' in team, but there is a 'me'
- Could 50 Shades of Grey help your learning stick?
- Why are toilets with a cleaning checklist on the wall always dirty?
- The Cost of Poor Service
- The more I practice the luckier I get!
- Getting your hair cut is like being a manager of people
- Building true rapport
- Being human
- Making training stick
- I wonder...
- Recieving feedback
- Giving feedback
- On purpose
- An adulterer can still be an effective leader
- Climbing your way to the top takes courage
- What does it take to give that ‘extra’ bit of effort?