Why your customer surveys aren’t working
Traditional customer surveys vs. modern customer satisfaction Scientific market research really made a name for itself in the mid- 20th century, establishing many practices still in use today: questionnaires with non-leading questions, multiple-choice answers, anonymous respondents, all generating data used for extensive statistical analysis. With... The post Why your customer surveys aren’t worki...
BirdEye raises $25M in Series B — an open letter from BirdEye CEO Naveen Gupta
I’m excited to announce that BirdEye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read TechCrunch coverage and official press release to learn more). We’re fortunate to add Rob Theis to our Board of Directors. Rob has a formidable... The post BirdEye raises $25M in Series B — an open letter from BirdEye CEO Naveen Gupta appeared first on BirdEye Blog.
Tips for social listening success
Whether you’re just getting started with social listening or you’ve had a strategy in place for a while, it’s never too late for tips on how to get more value from regular social listening practices. Here are some social listening tactics that can help... The post Tips for social listening success appeared first on BirdEye Blog.