Our 3 Proven Secrets to Improving Your Team’s Writing Efficiency
Internal communications can be the dust bunnies beneath a company’s couch. Most employees assume that “outsiders” will not see them. So internal exchanges don’t receive as much care as external communications. Yet the result can cause discomfort.
3 Smart E-mail Strategies to Keep Customers Happy
You strategize about the best way to call or meet customers. But customers can be elusive. They’re busy. They’re far away. They’re out of the office. Yes, indefinitely.
The Foolproof Formula for Shaping Your Personal Brand as a Leader
How often do you consider how you come across to colleagues in writing? Maybe you spend time thinking about how you want to be perceived as a leader, in person. Perhaps you want to be seen as confident. Generous. Authoritative. But hand to heart: does your writing style reflect that?
How NOT to Write a Letter to a Loyal Customer
Dear director of customer loyalty at a very large financial institution in America:
Can You Really Improve Your Business Writing in an Online Workshop?
Your mission, should you choose to accept it, is to organize a multi-hour business writing workshop in the conference room on the last Friday of this month for all 17 people on your team. Good luck. Did your heart just sink? We understand. Sinking-heart syndrome is now curable. You can achieve excellent results from a 100% online business writing workshop. All members of your team c...
Write Actionable Feedback Daily, As Performance Reviews Go Out of Vogue
Managers and teams are breathing audible sighs of relief at the news that annual performance reviews are going the way of poodle skirts. But a new anxiety soon sets in. This means giving feedback more often, in writing, typically in e-mail. Have we exited the frying pan only to toast our toes in the fire? Not necessarily.
3 Painless Ways to Convey Business Strategy: Make It Happen!
Quick: In one sentence, what is the business strategy you’re using right now? Could everyone on your team explain it to you? You know the strategy at every layer. You know you’re using it daily. Why aren’t the results better? The success of every step in your strategy begins with and relies on clear communication. What difference could it make if everyone on the team kept all comm...
Cut Your Writing Training Budget in Half
It’s no secret that helping your people to use writing to drive business results better is a daunting undertaking. While some may bring in outside training companies, here are five reasons to consider taking a proven writing training program in-house.
Why Reader-Centered Writing is a Key Tool for Scientists
We non-scientists rarely find scientific writing a chair-gripping read. Most of us would admit that much scientific language baffles us. Yet scientists write to describe discovering some of the most powerful knowledge we acquire as humans. Dear scientists, we non-scientists need you to write clearly so that the rest of us can understand the new insights you develop as you work. You can...