Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 6 days ago

New blog articles detected

  • Storytelling in Presentations: 10 Tips for Telling Your Story

    Everywhere you look these days, people are talking about using “stories” to present information. Storytelling is apparently the magic bullet to make all your reports riveting, your sales pitches irresistible, and your presentations Oscar-winning performances. As is often the case, all this hype around the method isn’t always accompanied by good explanations, which may leave

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • Analog Strikes Back: Is Non-Digital Productivity Planning Better?

    You sort your email using colored flags and labeled boxes. You track appointments in Outlook. You have an Excel spreadsheet for your budget, and reminders scheduled on your smartphone. Your productivity planning is on point. Except that everything is in different places. You haven’t come up with a good, consistent way to keep track of

  • What IS Win-Win Negotiating?

    We spend a lot of time talking about “win-win” negotiations, but there are some prevalent misconceptions around that terminology. Win-win doesn’t mean being so nice that you give away the farm. It’s simply a way of reframing negotiation in terms that are not zero-sum. The Zero-Sum Game The traditional view of negotiations is something like

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 3 weeks ago

New blog articles detected

  • What Are They Doing Right?

    “I’m not really sure what my manager expects of me.” “Every time my manager wants to talk to me, my heart sinks. It’s never good news.” “I wish I knew if I’m doing okay at my job.” “I only hear from the boss when I make a mistake.” Managers and leaders have a tendency to

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Negotiating Around Obstacles: 10 Tips for Getting Past No

    Sometimes negotiations come to standstill.  Both parties are exhausted from trying to reach an agreement that seems impossible to achieve.  Frustration is rising and tempers are flaring.  Is there any way past this huge roadblock? Here are ten strategies to try when you find yourself stuck in a negotiation that doesn’t seem to be getting

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Your Body Talks: Nonverbal Cues in Presentations

    When you speak before an audience, they perceive more than just your words. They see your clothes and your haircut. They notice how confidently you move, and hear whether your voice is calm or agitated. They feel a connection when you make eye contact. Consciously or not, they make assessments about your professionalism, and even

  • Time Management for Both Brains

    So, your boss has enrolled the entire department in a time management training course … again. Wasn’t it just 18 months ago that you went through this before? Actually, you did come away from that last course with some very helpful insights on prioritizing projects and organizing information more effectively. Yet, your desk is still

  • What Is “Customer Service”?

    There are endless definitions of what “customer service” really means, and guidelines for what it involves. It might be time to consider the term as self-defining; perhaps customer service entails, quite simply, serving your customers. Unfortunately, many businesses have a tendency to view their customer service processes from an inside perspective, placing emphasis on reducing

  • Negotiating Under Time Pressure

    It’s the end of the quarter, and Don’s sales numbers aren’t quite what they should be. Don has been hopefully working with a big customer over the past two months to nail down a contract that, if won, would put him well past quota. His director has been putting a ton of pressure on him

  • 8 Essential Tips for Negotiating Internally

    When you think of negotiation, you probably think about external negotiations – those that take place between your company and your customers, suppliers, business partners, and other outside firms. It can be easy to forget that a majority of negotiations take place internally. Your group may have to negotiate with management about the budget for

  • Managing Millennials

    Millennials are expected to make up approximately half of the U.S. workforce by 2020. Millennials are the most highly educated and culturally diverse group of all generations, and have been regarded as hard to please when it comes to employers… – Wikipedia The most recent arrivals to the current workforce are members of the generation

  • Using Data in Presentations

    In the course of business, a lot of us have to give presentations that rely heavily on data that may or may not be transparent to our audience.  Data-driven presentations can be very compelling; people have implicit trust in numbers, and are frequently persuaded by charts and graphs, as long as their meaning is clear.

  • Effective Management Starts With You

    Managing others is a difficult job. No one who has ever tried to get even a small group of people to work together toward a common goal is likely to dispute that point. Of course, many of us have a hard time even managing ourselves. How can we be expected to lead other people if

  • “Moments of Truth” in Customer Service

    How do customers make judgments about their experiences, and whether or not we have provided them with quality customer service? According to Karl Albrecht and Ron Zemke’s seminal customer service work, Service America: Doing Business In The New Economy, what really makes or breaks a customer’s loyalty is a series of “Moments of Truth” –

  • Top Five Expert Tips for PowerPoint Design

    PowerPoint is like the hammer of presentation tools. Experts and amateurs, teachers and students, businesses and volunteer organizations – everyone uses slides when they present. For a tool that’s used by virtually everyone, though, there’s an awful lot of ways we can go wrong. At least when we’re using a hammer, most of us know

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 5 months ago

New blog articles detected

  • Customer Service is Forever

    “Sometimes the wheel turns slowly, but it turns.” – Lorne Michaels For customer service representatives, sales representatives, and other customer-facing workers, it is sometimes easy to lose sight of the bigger picture.  We tend to approach each customer interaction as though it were an isolated incident, handle it, and move on to the next customer

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 6 months ago

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 6 months ago

New blog articles detected

  • 3 Tips for Getting Where You Want To Go in Negotiations

    ne·go·ti·ate – verb try to reach an agreement or compromise through discussion with others find a way over or through an obstacle or difficult path How often do we think about that other meaning of the word “negotiate” – the one that has to do with traveling through difficult or dangerous places?  When you’re sitting

Baker Communications, Inc.

Category: Content
Type: Blog Article

Generated 6 months ago

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