LV= Case Study Series Part 6: Stakeholder Update
Watch the sixth video in the case study series featuring LV= Liverpool Victoria™ where we revisit some initiatives from LV=’s ITIL journey. This episode will provide an update from the key stakeholders on the improvements around risk management, the CMDB, incident categories, the ‘Passion for Service’ programme and the ‘Change for Brilliance’ team.
How to build a professional development plan for your team - part 1
Earlier this month we ran a webinar providing insight into professional development. We are now pleased to bring a second webinar, exclusively for AXELOS Members, where you will learn how to maintain a continual and reliable professional development plan, focusing on the key areas that motivate your staff to improve and to recognize the progress they are making in both their strengths and weakness...