Aspect Software (APAC)

Aspect Software (APAC)

Category: Content
Type: Youtube Video

Generated 2 weeks ago

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  • Aspect Via: Powerful Reporting & Analytics

    Understand the customer journey from self-service thru to live assistance with complete customer engagement reporting and analytics to help focus on operational efficiency and service strategies. Learn more: http://www.aspect.com/solutions/customer-engagement-center/reporting-and-analytics

  • Aspect Via: Proactive Outreach

    Offer a consistent and seamless cross-channel experience when customers engage, inquire and request service via whatever channel suits them. Learn more: http://www.aspect.com/solutions/customer-engagement-center/omni-channel-engagement

  • Aspect Via: Process and People Optimization

    Optimize your operations with complete workforce, quality and performance management capabilities to engage agents, drive quality customer interactions and improve service. Learn more: http://www.aspect.com/solutions/customer-engagement-center/process-and-people-optimization

  • Aspect Via: Omni-channel Engagement and Service Intelligence

    Offer a consistent and seamless cross-channel experience when customers engage, inquire and request service via whatever channel suits them Deliver personalized interactions in and across every channel by tailoring the customer experience using interaction and customer data and personal preferences - turning routine interactions into strong customer connections. Learn more: http://www.aspect.co...

  • Aspect Via: Complete Cloud

    Deploy contemporary self-service, interaction management and workforce optimization capabilities via Aspect’s global cloud infrastructure without bearing the burden of significant upfront capital investments. Learn more: http://www.aspect.com/solutions/customer-engagement-center/complete-cloud

  • Aspect Via: Agent Empowerment

    Empower agents to provide a better customer experience through intuitive, modern technologies that can positively transform their work environment. Learn more: http://www.aspect.com/solutions/customer-engagement-center/agent-empowerment-and-engagement

  • Aspect Via: Self-Service

    Enable omni-channel self-service and a consistent, personalized experience across all customer touch points. Dynamically tailor and ease self-service interactions by managing customer preferences and segmentation data. Learn more: http://www.aspect.com/solutions/customer-engagement-center/self-service

  • Meet Aspect’s Digital Customer Experience Team: DCX!

    By 2020, 86% of CMOs and Senior Marketing Executives believe they will own the end-to-end customer experience (Gartner). Our Digital Customer Experience team understands the needs of Marketers and Contact Centers, and can help organizations keep the customer experience consistent across all customer touchpoints—even if they are owned by different internal teams. We understand how to develop and de...

  • Aspect’s Messenger Bot

    A demonstration of a chatbot on Facebook Messenger, powered by Aspect CXP

  • Aspect™ EQ Performance Management™ Video

    Your many contact center systems contain huge amounts of data about your operation, but how do you collect, correlate and display this data in a way that enables actionable insights? Aspect EQ™ Performance Management™ is a valuable reporting and analytics tool that allows you to explicitly align the goals of contact center employees with the goals of your enterprise by focusing attention on those...

  • Aspect ACE 2016 Highlights

    ACE 2016 encouraged attendees to reimagine customer experience -- from the ways we engage, serve and communicate with customers to the technologies that make exceptional experiences possible. Take a look at some of the highlights that made ACE memorable in 2016 as we look ahead to even more exciting advances in customer engagement in years to come.

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