Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 5 days ago

New blog articles detected

  • Research finds lack of human interaction loses customers

    To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the... The post Research finds lack of human interaction ...

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 2 weeks ago

New blog articles detected

  • Focus on…Coral Amey

    Name:  Coral Amey Aka:  Cozza Job title:  Internal Sales and Operations Manager Time in the company: 10yrs Where did you start:  As an advisor 3 days a week Route of progression:  Advisor, Trainer + Charity Organiser,  Supervisor and now here I am! What does your job entail day to day? Managing a  team of 205... The post Focus on…Coral Amey appeared first on Ansaback.

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Focus on…Graham Foreman

    Name: Graham Foreman Aka: G Job title: Operations Manager Time in the company: 2 Years Where did you start? Account Manager Graham started as an account manager in the February of 2015. By the August he was setting up the account for our biggest client and the rest is history! What does your job entail... The post Focus on…Graham Foreman appeared first on Ansaback.

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • How do you train empowerment among your advisors?

    The truth is, you can’t. You need to lead by example. The right attitude should come from the top. Are you wondering why you have a high staff turnover? Have you looked at the senior management and the way they interact (or don’t) with the workforce? Or what your organisation is lacking compared with your... The post How do you train empowerment among your advisors? appeared first on Ansaback.

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 1 month ago

New blog articles detected

  • Temporary Emergency Relief Customer Service Advisor

    Temporary Emergency Relief Customer Service Advisor Location: Ipswich Salary: £30/hr We are looking to recruit 250 members of the public who are able to commute to the office within an hour in the case of an emergency to take inbound calls. They will be representing a client who will only utilise us in the case of an... The post Temporary Emergency Relief Customer Service Advisor appeared first on...

  • Outbound Sales Advisor

    Are you looking for a new challenge? Are you sales and target driven? Motivated? Enthusiastic? If you are, then we at Ansaback want to hear from you! Our Ipswich based, multi-channel contact centre boasts an impressive client list of high profile businesses. We are seeking energetic outbound advisors for our growing outbound department. The role... The post Outbound Sales Advisor appeared first on...

  • Focus on…Steve Hulme

    Name: Steve Hulme Job title:  Contact centre Partner CX Manager/Part-time tech team assistant Time in the company: 10yrs Where did you start? I started on the early morning shift in the call centre way back in 2006. Route of progression: It was simple for me, call centre advisor to Client services (Now the CX team) What... The post Focus on…Steve Hulme appeared first on Ansaback.

  • 10 Steps to a Greener Contact Centre

    One of the best New Year’s resolutions we’ve had here at Ansaback is to make our workplace greener. Suggestions have come from Customer Care Advisors right through to Senior Management. Here are some of the steps we’ve taken to make our environment more conscientious. Last one out? Turn the lights out! We work out of... The post 10 Steps to a Greener Contact Centre appeared first on Ansaback.

  • Open Day – Friday 6th January 2017

    Ansaback will be holding a candidate open day at our Ipswich Contact Centre from 10am – 2pm. Everyone is welcome to attend. We are currently looking to recruit motivated and hardworking Customer Care Advisors within our 24/7 contact centre. At the open day you’ll be able to: Discover more about our job opportunities Have an... The post Open Day – Friday 6th January 2017 appeared first on Ansaback.

  • How do we achieve good Employee Experience in the contact centre?

    In the last instalment, we discussed the 3 environments that make up the employee experience: physical space, cultural attitude and technological provisions. Often, organisations will offer one or two of these environments. An organisation which provides an encouraging and progressive culture teamed with access to the latest technology is described as an empowered organisation. Staff... The post H...

  • Open Evening – Thursday 5th January 2017

    Ansaback will be holding a candidate open evening at our Ipswich Contact Centre from 6pm – 9pm. Everyone is welcome to attend. We are currently looking to recruit motivated and hardworking Customer Care Advisors within our 24/7 contact centre. At the open evening you’ll be able to: Discover more about our job opportunities Have an... The post Open Evening – Thursday 5th January 2017 appeared first...

  • Focus on…Duncan Arbon

    Name:  Duncan Arbon Aka:  Dunc Job title:  Trainer Duncan started at Ansaback in December 2003 as an Advisor and has progressed to a Team Leader and Trainer. He is a valued member of the team and his outstanding 13 years 100% attendance is being celebrated today! Well done Duncan! What does your job entail day... The post Focus on…Duncan Arbon appeared first on Ansaback.

  • What does good employee experience look like?

    Is EX a flash in the pan, or is it worth taking notice of? Why should we try to understand it and what’s in it for business owners? Part three: What does good EX look like? So far in this series, we have discussed how the future of work is shaping our working styles and... The post What does good employee experience look like? appeared first on Ansaback.

  • Customer Experience Manager

    We are looking for two Customer Experience Managers to join the team.   You must be able to communicate effectively with clients on all levels as well as provide an excellent representation of our company and the services we provide. You will manage and take overall responsibility for projects from initial sale to go live.... The post Customer Experience Manager appeared first on Ansaback.

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 6 months ago

New blog articles detected

  • Mandarin, Cantonese and Arabic speakers

    We are looking for passionate Customer Service Advisors to join our vibrant, energetic team on a permanent basis. You will get to work with some of the biggest and best fashion brands across the world. Come and join the team and benefit from a competitive hourly rate, free car parking and a friendly, modern office.... The post Mandarin, Cantonese and Arabic speakers appeared first on Ansaback.

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 6 months ago

New blog articles detected

  • Focus On…Angela Jessup

    Name: Angela Jessup Aka: Don’t have one – at least not that I know of!! Job title: Customer Experience Director Time in the company: 13 years this year I started in the company in 2003 as an Advisor before progressing to Training and Recruitment Co-ordinator. I then moved roles to Client Services Manager and now... The post Focus On…Angela Jessup appeared first on Ansaback.

  • Multichannel, omnichannel and multimodality

    what does it all mean? As technology moves forward at an increasingly rapid pace, new channels of communication continue to  emerge that allow organisations and customers to interact on multiple new levels. Gone are the days of frustrated customers shuffling agitatedly in the queue for the Customer Liaison Representative and arriving at the desk disheartened,... The post Multichannel, omnichannel ...

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 6 months ago

New blog articles detected

  • Introducing Sarah Randall

    We are pleased to announce the appointment of our latest member of the Customer Experience Team. Sarah Randall joined Ansaback on August 30th, 2016 as a Customer Experience (CX) Manager. Sarah worked with the company several years ago, both as a Customer Care Advisor and a Trainer, so we were delighted when the opportunity arose... The post Introducing Sarah Randall appeared first on Ansaback.

  • Retail Customer Service Advisors – temporary

    We are looking for passionate Customer Service Advisors to join our vibrant, energetic team over our Christmas period. You will get to work with some of the biggest and best fashion brands across the world. Come and join the team and benefit from a competitive hourly rate, free car parking and a friendly, modern office.... The post Retail Customer Service Advisors – temporary appeared first on Ans...

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 6 months ago

Ansaback - making every contact count

Category: Content
Type: Blog Article

Generated 7 months ago

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