Aastra, a Mitel Company

Aastra, a Mitel Company

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • Don’t Call it a Call Center (Video)

    Contact centers. It’s a term our industry has been using for a very long time. It’s the place where you see loads of people in cubicles, working on their computers, probably with headsets on, presumably taking and making calls to customers. And they’re disparate throughout the organization. Well, that’s the way that the world used to work. Let me talk about the way the world needs to work.

  • Last Week in Business Communications: September 26, 2016

    In this post of business communications for the week of September 26, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.

  • How to Survive Team Collaboration Tool Overload

    Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business. Some tools are for chatting, some for conferencing, some for screen sharing, some for file sharing, and so on (to the tune of 58 million results). Most organizations use a large numbe...

Aastra, a Mitel Company

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

Aastra, a Mitel Company

Category: Content
Type: Blog Article

Generated 2 months ago

New blog articles detected

  • For CHEO, the Most Important Call Center KPI is Community Engagement

    Each year, the Children’s Hospital of Eastern Ontario (CHEO) holds a 24-hour telethon to raise money for equipment, research, and support programs.

  • Last Week in Business Communications: September 12, 2016

    In this post of business communications for the week of September 12, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.

  • What IoT and M2M Mean for Your Business (Video)

    In this video blog, Mitel’s General Manager for Contact Center Brian Spencer breaks down IoT (Internet of Things) and M2M (machine to machine), and explains the impact these technologies have on your business. Using examples from the healthcare and service industries, Brian highlights how leveraging IoT and M2M can provide loyalty-building proactive and preventative services for a sustainable com...

Aastra, a Mitel Company

Category: Content
Type: Blog Article

Generated 3 months ago

New blog posts detected

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