Don’t Call it a Call Center (Video)
Contact centers. It’s a term our industry has been using for a very long time. It’s the place where you see loads of people in cubicles, working on their computers, probably with headsets on, presumably taking and making calls to customers. And they’re disparate throughout the organization. Well, that’s the way that the world used to work. Let me talk about the way the world needs to work.
Last Week in Business Communications: September 26, 2016
In this post of business communications for the week of September 26, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.
How to Survive Team Collaboration Tool Overload
Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business. Some tools are for chatting, some for conferencing, some for screen sharing, some for file sharing, and so on (to the tune of 58 million results). Most organizations use a large numbe...