Did you know that on average 1 out of every 4 customers that have left your organization had no intention of doing so? Do you know that over 90% of churned customers move to a competitor? Your customers may be with you now, but competitors are always knocking at their doors. So how can you best prepare your organization to prevent future churn?
Register for this SCIP-endorsed webinar to learn from Anova Consulting Group and Crayon about churn analysis, market intelligence, and effectively integrating the research back into your organization to keep competitors from taking your clients away.
Watch this webinar On Demand to learn:
Why churn has a bigger impact than most organizations realize
What are best practices for conducting churn analysis
Where is your organization vulnerable to competitor outreach
Which competitors are taking your customers
How can a comprehensive churn analysis program ultimately increase retention
As a Consultant at Anova Consulting Group, Zach Golden leads his clients across Win / Loss, Churn Analysis, and Client Satisfaction programs. He manages voice of the customer research programs that reveal strategic, actionable findings for his clients and delivers executive presentations that pinpoint key insights and trends. Zach specializes in engagements within enterprise technology, institutional financial services, and healthcare verticals.